Yes, it’s an insult that we as a customer and the $4000 we spent isn’t good enough to give us 1 additional hour. Sadly we all know that they are NOT free seeing it cost me at the least $1300 each night x 3. You looked to see if my room was complimentary, in other words, free. First, you didn’t need my room number to tell me that. Monday? Funny, they have plenty of availability for this day. The young lady behind the desk asks my room number and looks into the computer and then says” I’m sorry, we do not have any availability for late check out.” I asked availability for what? She replied to have the rooms ready for check-ins as soon as possible. The morning of my check out right before 6 am as I was going to my room I stopped at the hotel desk to ask about a late check out for noon. My dissatisfaction is that we stay up to gamble late. I did take advantage of my 3 complimentary nights which cost me at least $1300 per night. > an disappointed that I had to endure this type of conduct, someone in the organization must be made aware of this behavior. I was so disappointed that a loyal customer who comes and it always made to feel special and valued, would has to experience something as disrespectful as this,

I spoke with Chris (11032) the security manager and he repeated that Lynette stated that I had threatened her with my statement that she was going to regret not treating me like a guest,n not one time did he state that I was bared from the property nor did he ask me to exit the premises, he only said that it was just a misunderstanding. I am a frequent guest at the Soutb Bend campus and always treated with dignity and respect, tonight we visited and was rewarded with rewarded with a dining credit instead of free play, while my wife played I went to Timbers to redeem the credit and the cashier stated that since the card belonged to my wife she would require the manager's approval, Lynette (12457 F) came and stated that I couldn't use her card because of policy, I asked her could I see the policy because the I was served just two I was just served without my wife being present two weeks prior, she said the policy ago, she said in a condescending tone that it didn't matter and I replied that she was going to regret not treating me like a guest and she replied that I threatened she called security and four security officers responded and one of the officers had a weapon holstered with his jacket opened.

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